Editorial Complaints Policy

K107FM is committed to maintaining high standards of accuracy, fairness, accountability and integrity across our news, current affairs and editorial content.

We recognise the importance of trust in local journalism and welcome feedback from listeners, readers, contributors and members of the community. Where concerns are raised regarding editorial content, K107FM will investigate them promptly and fairly.

Scope

This policy applies to editorial content published or broadcast by K107FM, including:

• News bulletins and reports
• Current affairs programming
• Online news articles
• Interviews and features
• Audio content made available through Listen Again or podcast services
• Social media content produced by K107FM's editorial team

Editorial Standards

K107FM seeks to ensure that its editorial content is:

• Accurate and based on reliable sources
• Fair and balanced
• Clearly distinguished from advertising, sponsorship and promotional material
• Produced in accordance with the Ofcom Broadcasting Code
• Published in the public interest and with due regard for community impact

Editorial decisions are made independently by K107FM

K107FM also broadcasts national and international news content supplied by third-party providers. Complaints relating to content supplied by external news providers will be reviewed by K107FM and, where appropriate, referred to the originating content provider for investigation and response.

Making a Complaint

If you believe K107FM has published or broadcast content that is inaccurate, unfair, misleading or otherwise falls short of expected editorial standards, please contact us as soon as possible.

Email: press@k107.co.uk

To help us investigate your complaint, please include:

• Your name and contact details
• The programme, article or content concerned
• The date and time of broadcast or publication (where known)
• Details of the issue being raised
• Any supporting information that may assist our review

What Happens Next?

K107FM will:

1. Acknowledge receipt of your complaint, normally within five working days.
2. Review the complaint against relevant editorial standards.
3. Seek information from those involved in producing the content where appropriate.
4. Provide a response explaining the outcome of our investigation.

We aim to provide a substantive response within twenty working days wherever reasonably possible.

Corrections and Clarifications

Where a significant factual error is identified, K107FM will consider appropriate corrective action, which may include:

• Updating online content
• Publishing a clarification or correction
• Broadcasting a correction where appropriate

The nature of any correction will reflect the seriousness and impact of the error.

Further Action

If you remain dissatisfied following our response, you may be entitled to raise the matter with Ofcom where the complaint falls within its remit.

Further information is available through the Ofcom website.